Refund policy

*All Food & Beverage Products are Final sale*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on applicable products.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need to provide proof of purchase.

To start a return, you can contact us at kozmikclassics@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kozmikclassics@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or beverages), and some custom products (such as special orders or personalized items).

Please, do not hesitate to contact us if you have any questions or concerns.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, we will arrange shipment of the new product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at kozmikclassics@gmail.com.